Refund policy

Returns

Our policy lasts 30 days. If it has been more than 30 days since your purchase, we cannot offer a refund or exchange.

Custom-made products are non-refundable. Shipping fees are non-refundable.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. If we receive goods that show signs of use, we regret that we cannot issue a refund.

 

Refunds

Once we receive and inspect your return, we will email you to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

 

Late or Missing Refunds

If you haven't received a refund yet, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at sara@olideautodoor.com.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please email us at sara@olideautodoor.com.

 

Shipping

To return your product, please contact us at sara@olideautodoor.com.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time for your exchanged product to reach you may vary. If you are returning an item worth over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Thank you for understanding our return policy. If you have any questions, please don't hesitate to reach out.